Terms and Conditions

These Terms and Conditions govern your use of elenolivia services and website. By accessing our website or engaging our services, you agree to these terms. Please read them carefully.

November 9, 2025

Acceptance of Terms

By accessing this website or requesting our property market analysis services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, you should not use our services or website.

Definitions

For purposes of these Terms and Conditions, the following definitions apply:

Services refers to all property market analysis, investment assessment, consultation, and related services provided by elenolivia through our website or direct engagement.

Client or You refers to any individual or entity that accesses our website, submits inquiries, or engages our services for property market analysis or consultation.

Content refers to all text, graphics, reports, data, analysis, images, and other materials provided through our services or displayed on our website.

Website refers to elenolivia.com and all associated pages, features, and functionality accessible through this elenolivia.

Service Usage Terms

Our services are provided for informational and consultation purposes to support your decision-making regarding property markets and investment considerations. You agree to use our services only for lawful purposes and in accordance with these terms. You are responsible for maintaining confidentiality of any account credentials and for all activities under your account.

Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use our services. By using our services, you represent and warrant that you meet these eligibility requirements.

Services are available to individuals and entities in Australia.

User Responsibilities

When using our services, you agree to the following responsibilities:

Provide accurate, current, and complete information when submitting inquiries or engaging our services, and update information promptly if it changes.
Use our services and content only for your personal decision-making purposes and not redistribute, resell, or commercially exploit our analysis or reports.
Maintain confidentiality of any proprietary analysis or reports we provide and not share them publicly or with unauthorized third parties.
Make your own independent decisions regarding property matters and not rely solely on our analysis as the basis for financial or investment decisions.

Prohibited Uses

You agree not to engage in any of the following prohibited activities:

Using our services or content for any unlawful purpose or in violation of any applicable laws or regulations.
Attempting to gain unauthorized access to our systems, servers, or networks, or interfering with the proper functioning of our website or services.
Reproducing, distributing, modifying, or creating derivative works from our proprietary content, reports, or analysis without explicit written permission.
Impersonating any person or entity, misrepresenting your affiliation, or providing false information in connection with our services.
Using automated systems, bots, or scraping tools to access our website or collect information without our prior written consent.

Intellectual Property Rights

All content, analysis, reports, methodologies, and materials provided through our services are the intellectual property of elenolivia and are protected by Australian and international copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use content solely for your personal purposes. This license does not include rights to modify, distribute, sell, or commercially exploit our content.

User-Provided Content

When you submit information, questions, or other content to us through forms, emails, or consultations, you grant us the right to use that information to provide services, improve our offerings, and communicate with you. We will handle your information according to our Privacy Policy.

User Content Ownership

You retain ownership of any information or content you provide to us. However, you grant us a license to use that content as necessary to deliver services and fulfill our obligations to you under these terms.

Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with Australian Privacy Principles and applicable data protection laws. By using our services, you consent to our collection and use of information as described in the Privacy Policy.

Privacy Policy

Service Disclaimers

Our services are provided for informational purposes, and the following disclaimers apply:

No Financial Advice

Our services provide property market analysis and information but do not constitute financial, investment, legal, or professional advice. We do not recommend specific properties, guarantee investment outcomes, or make predictions about future market performance. You should consult qualified professionals before making financial or investment decisions.

Limitation of Liability

To the maximum extent permitted by Australian law, elenolivia shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our services.

Indemnification

You agree to indemnify, defend, and hold harmless elenolivia and its officers, employees, and agents from any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in any way connected with your use of our services or violation of these terms.

Dispute Resolution

We are committed to resolving disputes efficiently and fairly through the following process:

Arbitration

Any disputes arising from these terms or our services shall first be attempted to be resolved through good faith negotiation. If negotiation fails, disputes may be referred to mediation or arbitration in accordance with Australian dispute resolution procedures.

You retain rights to pursue disputes through appropriate legal channels.

Online Dispute Resolution

For clients in the European Union, you may access the European Commission's Online Dispute Resolution platform for resolving disputes. We are committed to participating in good faith dispute resolution processes.

EU ODR Platform

Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and elenolivia regarding use of our services and supersede all prior agreements and understandings.

Applicable Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any legal proceedings related to these terms or our services shall be subject to the exclusive jurisdiction of the courts of Australia.

Termination

We reserve the right to terminate or suspend your access to our services at any time, without prior notice, for conduct that we believe violates these terms or is harmful to other users, our business, or third parties. You may terminate your use of our services at any time by discontinuing access to our website.

Modifications

We reserve the right to modify these Terms and Conditions at any time. We will notify users of material changes by posting updated terms on our website with a new effective date. Your continued use of services after changes constitutes acceptance of modified terms.

Contact Information

If you have questions about these Terms and Conditions or need to report violations, please contact us using the information below.

Email Address: content@elenolivia.com

Phone Number: +61.7.0699.0322

Postal Address: 175B Stephen Street, Suite 201, Yarraville, VIC 3013 Australia

Effective Date: November 9, 2025

Version: 1.0