Privacy Policy

This Privacy Policy explains how elenolivia collects, uses, and protects your personal information when you use our property market analysis services and website. We are committed to safeguarding your privacy.

Information We Collect

We collect information that you provide directly to us and information automatically collected through your use of our services.

• Personal identification information including your name, email address, phone number, and postal address when you submit consultation requests or contact us.
• Property interest information including markets you're researching, property types of interest, and timeline information you share during consultations.
• Communication records including emails, phone call notes, and consultation discussion summaries to provide continuous service and reference previous conversations.
• Technical information including IP address, browser type, device information, and website usage patterns collected through cookies and similar technologies.

How We Use Information

We use the information we collect for specific purposes related to providing and improving our services.

• To provide property market analysis and consultation services you request, including preparing customized reports and conducting research tailored to your interests.
• To communicate with you about your inquiries, provide updates on your analysis projects, and respond to questions or concerns you raise.
• To improve our services, understand how clients use our website, identify technical issues, and develop new features or offerings based on client needs.
• To send periodic emails about service updates, industry insights, or information we believe may interest you, with the ability to unsubscribe at any time.

Legal Basis for Processing

Under Australian Privacy Principles, we process your personal information based on the following legal grounds:

We process information primarily based on your consent when you submit forms, request services, or agree to communications. We also process information where necessary to fulfill our contractual obligations to provide services you've engaged us for, and where we have legitimate interests in operating and improving our business.

Information Sharing

We do not sell your personal information. We may share information in limited circumstances as described below.

• With service providers who assist us in operating our website, conducting business, or serving clients, such as hosting providers, email service providers, and payment processors, under confidentiality agreements.
• When required by law, such as responding to court orders, legal processes, or government requests, or to establish, exercise, or defend legal rights.
• In connection with a business transaction such as merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction with continued privacy protection.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include secure servers, encryption of sensitive data, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Under Australian privacy law, you have certain rights regarding your personal information that we maintain.

• Access: You can request access to the personal information we hold about you and receive a copy of that information in a commonly used format.
• Correction: You can request correction of inaccurate or incomplete personal information we hold about you, and we will take reasonable steps to correct it.
• Deletion: You can request deletion of your personal information in certain circumstances, though we may need to retain some information for legal or legitimate business purposes.
• Objection: You can object to processing of your information for direct marketing purposes at any time by using unsubscribe links or contacting us directly.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver relevant content. You can control cookie preferences through your browser settings. For detailed information about our cookie practices, please review our Cookie Policy.

Cookie Policy Cookie Policy

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a complaint about how we handle your information, please contact us using the information below.

Changes to Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after changes indicates acceptance of the updated policy.